Returns & Exchanges

At LUX SKIN, we want you to be completely satisfied with your beauty journey, which is why we offer a 30-day return policy on all our skincare devices and products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Log in to our returns portal using your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.